Job Purpose
The AI Enablement Analyst will support the embedding of Artificial Intelligence into Client Operations and parts of HR, Marketing and Strategy ("the Business") as part of CIB's strategic AI journey.
The role contributes to all three CIB AI streams—Individual Enablement, AI-Enabled CIB Workflows, and Group-Wide Transformation—by supporting AI literacy and adoption, assisting with the re-engineering and optimisation of middle-office processes, and contributing to group-wide AI execution, value tracking and programme visibility.
The role sits within the middle office, supporting the Business deal execution and lifecycle management.
Job Responsibilities
AI enablement, adoption & superuser community support
(Stream 1 - individual enablement)
Support the Business's AI enablement initiatives by assisting with the uplift of AI literacy and practical AI usage across middle-office teams.
Coordinate and support the Business AI superuser community by:
Assisting with the organisation of enablement sessions, forums and knowledge-sharing activities
Supporting superusers with documentation, templates and example use cases
Acting as an initial point of support for colleagues on basic AI usage and queries
Assist AI superusers and broader teams with:
Prompt development
Entry-level agent building and testing
Understanding responsible AI usage and approved AI tool capabilities
Support the embedding of AI usage into everyday workflows through communication, training support and change activities.
Work closely with the Business leadership, AI champions and senior enablement resources to support adoption initiatives.
Process re-engineering & AI solution support
(Stream 2 - AI-enabled CIB workflows)
Assist in identifying and documenting opportunities within the Business where AI, automation or digital tools can:
Reduce manual effort
Improve turnaround times
Enhance output quality
Reduce operational and compliance risk
Support diagnostics, ideation and co-creation sessions by preparing materials, capturing insights and documenting potential AI use cases.
Contribute to hands-on solution support by:
Assisting with agent configuration and testing
Supporting rapid prototyping activities
Capturing user feedback and documenting solution concepts
Work under guidance with technology and enablement partners to support solution development and refinement.
Assist with documenting simplified, standardised and optimised middle-office workflows.
Group-wide transformation support
(Stream 3 - Group-wide transformation)
Support the Business' alignment to group-wide AI strategic intent and prioritisation by:
Assisting with the documentation and consolidation of the Business' AI initiatives, use cases and priorities
Supporting inputs into CIB and Group-level AI planning and prioritisation activities
Contribute to execution and governance activities by:
Preparing and maintaining documentation required for AI governance and oversight forums
Supporting adherence to agreed enterprise AI standards and controls
Assist with value realisation and tracking by:
Collecting and consolidating metrics related to efficiency, quality, risk reduction and employee experience
Supporting reporting into CIB and Group AI value tracking mechanisms
Support end-to-end ai programme visibility for client operations by:
Maintaining accurate records of AI use cases, pilots and scaled solutions
Assisting with preparation of updates, insights and playbacks for management and governance structures
Key deliverables
Ongoing support to a functioning AI superuser community.
Documented AI-enabled and re-engineered middle-office process improvements.
Contributions to AI agents and tools embedded in Business workflows.
Accurate tracking and reporting of AI adoption and realised value.
Improved foundational understanding of AI capabilities, tools and responsible usage across the Business .
Enhanced individual efficiency of Business staff through supported use of AI tools and agents.
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Bachelor's degree in technology, such as:
Computer science / BSc Information Technology / Software engineering / Data science / related technical discipline
Essential Certifications
Preferred Certifications
Blue Prism Associate Developer Certificate (Essential); Blue Prism Developer Certificate and Blue Prism Solution Designer Certificate (Preferred)
Minimum Experience Level
Working knowledge of AI tools, particularly generative AI, agent-based solutions and productivity platforms (e.g. M365 Copilot or similar). Ability to develop fit for purpose agents.
Exposure to process improvement, automation, digital transformation or continuous improvement concepts.
Ability to learn and contribute to AI agents, workflows or automated solutions with guidance.
Advantageous
Exposure to (domain knowledge of) financial services, PF, IB, TS, banking middle-office or regulated environments.
Exposure to CIB Front office, i.e. Property Finance, Investment Banking, Transactional services or deal-related operations.
Participation in communities of practice, innovation forums or digital enablement initiatives.
Technical / Professional Knowledge
Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Microsoft Office
Relevant Software and system Knowledge
Business writing skills
Cluster Specific Operational Knowledge
Behavioural Competencies
Innovation
Managing Work
Quality Orientation
Continuous Improvement
Collaborating
Positive Approach
Technology Savvy
Decision Making