Job Description

A multinational manufacturer who makes specialty coatings, sealants, and building materials for homes, industries, and construction, is seeking a ServiceNow Lead / Architect who will ensure the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform.

Responsibilities

Oversee Discovery, Service Mapping, reconciliation, and integrations (e.g., SCCM, Intune, SolarWinds) to ensure precise CI population.

Maintain CMDB health by monitoring data quality, resolving discrepancies, and managing data certification to fix root-cause gaps.

Champion hardware and software lifecycle management (ITAM).

Lead, mentor, and perform talent development for a team of asset technicians.

Partner with ITSM, ITOM, and engineering teams to align CMDB data with IT processes and change management impacts.

Facilitate governance forums and technical workshops to improve CMDB adoption and maturity.

Design dashboards and reports tracking CMDB compliance, health metrics, and operational impact.

Stay aligned with new ServiceNow releases and implement best practices to drive automation and efficiency.

Minimum Requirements

Experience: 12+ years managing ServiceNow CMDB, ITAM, and infrastructure architecture in large-scale environments.

Technical Expertise: Hands-on experience with Discovery, Service Mapping, CSDM, and cross-platform monitoring/management integrations.

Education: Bachelor's degree in Computer Science, IT, or a related field.

Certifications:

ServiceNow Certified Implementation Specialist (CMDB or Discovery)

ITIL v4 Foundations

Soft Skills: Demonstrated cross-functional leadership, strong troubleshooting, analytical decision-making, and executive-level communication skills.