Introduction
To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand.
Job Description
To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
To deliver and manage financial targets for the area
To deliver and manage internal processes, procedures and compliance for the area
To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
To generate, analyse and act on relevant reports and provide feedback within specified timeframes
To be the customer's first choice health and beauty retailer by living and driving the company values
To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
To deliver adherence to HR policies and procedures that is aligned to corporate governance
Minimum requirements
Education and Experience Requirements
Essential: Grade 12
Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
Extensive people management experience
Financial management experience (budgets, profit and loss statements, financial rations, etc.)
Job Knowledge and Skills Required:
Retail Management
Financial Management
Risk Management
Human Resource Management
Change Management
Business Acumen
Commercial and Entrepreneurial Awareness
Communication Skills
Interpersonal Skills
Analytical Skills
Decision-Making Skills
Able to motivate people
Persuading Skills
Essential Competencies
Deciding and Initiating Action
Leading and Supervising
Adhering to Principles and Values
Presenting and Communicating Information
Analysing
Planning and Organising
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks
Entrepreneurial and Commercial Thinking