Introduction
To deliver service excellence through the provision of professional and specialist advice on beauty and skincare products, provision of beauty demonstrations, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Description
Job Objectives:
To consult with customers on beauty related needs, answer product based questions and provide beauty demonstrations in order to aid customers in selecting the best products and services that meet their needs.
To drive and maximise sales of the beauty department by proactively driving promotions, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
To monitor sales, regularly evaluate the performance of products and offer suggestions that result in improved product offerings and increased sales.
To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
To efficiently execute all operational activities within the beauty department, including effective stock management, minimizing shrinkage and ensuring a high standard of general housekeeping and administration.
To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To promote the Clicks club card and to enroll new club card members in order to achieve club card participation targets.
To increase profitability and brand loyalty with customers by the promotion of private label and exclusive products.
To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
Knowledge:
Understanding and application of selling principles
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Knowledge of beauty and skincare products in line with different skin types and personal needs
Skills
Results and target driven
Strong customer orientation
Good communication skills
Interpersonal skills
Engaging and confident
Competencies:
Essential:
Persuading and influencing
Relating and Networking
Desirable:
Commercial Thinking
Following instructions and procedures
Planning and organising
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks
Minimum requirements
Experience
Essential: Minimum 2 years experience within beauty / skincare
Experience in a sales and marketing or retail / FMCG environment
Education
Essential: Grade 12
Essential: Relevant Beauty/skincare qualification (External applicants)