Purpose
Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.
Key Responsibilities
Greet customers warmly and create a positive first impression
Take customer orders accurately (in person, drive-thru, or online pickups)
Present food and drinks neatly, correctly, and on time
Ensure orders match receipts and special requests
Maintain cleanliness of the counter, dining area, and presentation stations
Follow food safety, hygiene, and company standards at all times
Work closely with kitchen staff to ensure smooth order flow
Resolve minor customer concerns politely and escalate when necessary
Restock items such as cups, lids, sauces, and napkins
Competencies
Strong communication and customer service skills
Accuracy and attention to detail
Ability to work in a fast-paced environment
Time management and multitasking
Teamwork and cooperation
Basic cash-handling and POS skills
Problem-solving and adaptability
Good personal hygiene and professionalism
Requirements
Previous supervisory experience preferred.
Strong leadership and organisational skills.
Ability to work independently.
Closing Date 31 August 2026