The main purpose of the camp manager is to ensure that an all-encompassing guest experience is offered to every guest. The Camp Manager must have the experience to tailor make hospitality service to encompass a broad guest base.
The role is to ensure that the camp systems, facilities, activities and staff work together in a smooth, safe, and harmonious manner to ensure that guests have a memorable stay.
Candidate Requirements
Tertiary qualifications in Eco-tourism, Hospitality, Game Lodge, Tourism or equivalent
Valid Driver's license
Working understanding of the Food & Beverage department
Minimum 5 years traceable work experience in a bush lodge environment, managerial role
Excellent understanding of housekeeping and maintenance procedures
An awareness of developments, keeping up with current trends within the food and lodge industries.
Excellent Customer Service
Clear understanding of cost control and procurement
Experience in a similar environment, and proven track record in managing people
Experience working in remote areas or locations would be an advantage
Excellent attention to detail, computer literate, strong multi tasking skills, and excellent organizational skills
Working knowledge on different types of POS & Booking systems
Financial management ability
Clear understanding of disciplinary procedures
Ability to adapt to a fluid environment
Knowledge of reserve, property, surrounding areas
Performs all duties with the sense of priority and dedication
Candidate responsibilities
Ensures the highest quality of experience for school groups and guests
Leading by example as the Camp Manager in Hospitality service
Display an exceptional appreciation and sensitivity to the environment.
Ensures that guest, staff, and wildlife safety is always a priority.
Undertake a process of continuous education of self and other members of staff.
Achieve service excellence though Teamwork
Be an active, contributing member of the BGR team
Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams
Ability to promote conservation and environmental protection on the reserve
Monitor and handle guest feedback and make sure it gets to each person (good and bad)
Monitor vehicle safety and driving speed
Day to day management of facilities & camps - ensure standards are kept and improved
Dealing with guests' complaints
Assisting Camp Leaders with hosting
Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc.
Employer or management might require other tasks to be done not specified in this description
Encourages staff to submit proposals to promote research