Role Purpose
The Consumer Educator role is to deliver effective and high-quality financial literacy to a wide range of consumers in South Africa. The individual will be responsible for forging strong working relationships with a range of stakeholders across various sectors to gain access to consumers in the identified target audience, deliver high quality and effective financial education and provide effective data and reports.
Key Responsibilities
Develop and revise financial literacy content to meet target market needs. Ensure consistency and standardization in the delivery of content
Develop provincial plans that support the Customer Education strategy developed by the bank, which also align with the requirements of the BBEEE Act Consumer Financial Education Codes
Build and maintain stakeholder relationships (internal and external) that supports the sourcing of consumers for workshops to meet targets
Continuously assess own performance, seek timely and clear feedback and request training where appropriate
Deliver internal and external customer service excellence through adherence to quality service standards
Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
Facilitate relevant, effective and appropriate financial literacy workshops and presentation
Ensure collection of good quality and accurate data for monitoring, reporting and evaluation purposes.
Qualifications and Experience
Minimum Qualification: Grade 12
Preferred qualification: A relevant bachelor's degree
Experience: A minimum of 5 years' experience in Consumer Education, Financial literacy content development as a Facilitator/Consumer Educator within Banking or Financial Services sector is preferred.
Strong presentation skills and ability to adapt / relate financial literacy content at different age groups
High proficiency in Microsoft Office and other software applications
Stakeholder engagement experience
Proficient in isiXhosa, English and Afrikaans will advantageous.
Willing to travel extensively throughout the Western Cape Province
Must have a valid driver's license and own vehicle
End Date: March 21, 2026