We have an opportunity for a Quality Control Agent to join our team on a contract basis.

This role is focused on ensuring the accuracy, integrity, and quality of market research data collected through various methods.

You will work closely with project teams, clients, and fieldwork agents to maintain high-quality standards across all deliverables.

What You'll Do:

Conduct thorough data cleaning and quality assurance on research data (including grammar, consistency, and accuracy checks)

Verify data against source materials (e.g. call recordings, surveys) to ensure validity

Analyse datasets to identify trends, gaps, or inconsistencies

Manage and respond to client queries related to data quality and integrity

Monitor and review the work of fieldwork/QC agents to ensure adherence to quality standards

Provide progress updates and insights to internal stakeholders

Support project timelines by tracking, consolidating, and preparing data for delivery

Assist with improving quality control processes and workflows

What You Bring

Strong Excel skills (critical requirement for success in this role)

High attention to detail with strong editing and data cleaning capabilities

Ability to work with large datasets and multiple data sources

Strong communication skills and ability to engage with stakeholders

Ability to manage deadlines and work under pressure

Matric (Grade 12) is required

Additional certifications in Data Analysis or Excel will be advantageous

Advantageous:

Exposure to team coordination or QC oversight