Job Description

Become a key member of our vibrant team as a Customer Service Representative, acting as the main point of contact for policyholders in a lively contact centre. Your duties will encompass processing billing transactions, assisting with inquiries, policy changes/updates and providing technical support through both calls and web chat with professionalism and precision.

With excellent communication and organizational skills, you'll deliver outstanding service experiences while fostering a cohesive team environment. If you are committed to excellence and eager to succeed in a structured operations setting, this role is ideal for you. Apply now to embark on a rewarding career journey with us.

Responsibilities

Key Responsibilities 

Responsibilities are not limited to the enclosed 

Supporting customers across the wider business. 

Provide world class customer service to both new and existing customers. 

Provide Sales support to customers. 

Continual learning of products/services. 

Promote and sell products to new and existing customers 

Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence 

Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)

Deliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer service 

Qualifications

Minimum Requirements: 

SA Citizen 

Grade 12 (Mandatory)

CEF - minimum CEF level B2 - 8

Written B1-6

Soft skills & Telecommunications Experience (Advantageous)

Computer Literacy (MS Office, Social Media, Online, Navigation) 

Good articulation of the English language (Spoken and Written) 

6- 12 months customer service experience

Some post High School education preferred

Excellent telephone etiquette and service delivery skills

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets