Are you someone who can:
Welcome and engage customers entering the branch in a professional and friendly manner
Understand customer requirements quickly and accurately to determine the correct support channel
Actively manage the customer waiting experience within the branch environment
Direct customers to appropriate eChannels and Self‑Service options to meet their needs
Prevent complaints by proactively identifying customers requiring additional support
Intervene when customers are at risk of leaving the branch without being assisted
Offer alternative solutions such as booking tickets or guiding customers to digital channels
Provide exceptional customer service to external clients seeking banking or financial assistance
Build and maintain positive stakeholder relationships within the branch environment
Deliver customer service in line with quality service standards and customer experience best practices
Ensure operational excellence through consistent delivery of work processes according to defined standards
Contribute to cost efficiencies through responsible use of work related resources
Optimise own work through the application of learning and continuous improvement
Teamwork, Growth & Continuous Improvement
Contribute positively to teamwork, inclusivity, and collaboration within the branch team
Identify opportunities to assess, improve, and develop personal performance
Actively seek feedback and apply learning experiences to improve service delivery
Demonstrate adaptability and a willingness to learn as customer and business needs evolve
You will be an ideal candidate if you possess the following:
Preferred NQF5 level qualification or higher
1 - 3 years client experience and value management in a customer facing service environment like banking, hospitality, or a related field (advantageous)
Strong understanding of customer experience principles and service excellence
Comfort guiding customers to digital and self service platforms
Excellent communication and interpersonal skills
You will have access to:
Continuous learning and development aligned to customer experience excellence
Exposure to digital banking platforms and service innovation
A supportive, inclusive team culture focused on service quality
End Date: May 13, 2026