Job Description
The CX Training Specialist is responsible for strengthening customer service standards and employee capability across Brights Hardware stores through structured and impactful training programmes. The role manages the full training lifecycle, including training design, facilitation, scheduling, evaluation, and reporting. In addition, the role supports skills development initiatives, including learnerships and internships, in partnership with HR to ensure compliance with SETA and organizational requirements.
KEY RESPONSIBILITIES
Create and implement training in Customer Services, Etiquette and any other forms of training beneficial to the growth of employees within Brights.
Manage the entire training process without constant supervision and search for continuous methods and material to improve training across Brights stores.
Provide training to employees on a regular basis as set out by the Customer Experience Manager.
Ensure training requirements are met before each training session.
Compile monthly reports on training conducted\completed to be submitted to Internal Stakeholders and Customer Experience Manager.
Coordinate and manage learnerships and internships programmes in collaboration with HR.
Ensure alignment with SETA requirement, skills development legislation and internal policies.
Monitor learner progress, attendance, assessments, and completion.
Maintain accurate records and documentation for reporting, audits, and compliance purposes.
Travel to Brights stores across the Western Cape to deliver training and conduct on-site skills assessments.
Identify training gaps through observation, engagement with store management, and performance trends.
Recommend targeted training interventions to improve customer experience and employee capability.
Provide feedback and insights to the Customer Experience Manager and HR on training.
Build strong working relationships with store management, HR, and internal stakeholders to support employee development.
REQUIREMENTS
Matric or Equivalent
Brights Induction (service excellence)
Higher Certificate or Diploma (Training Qualification or facilitation required)
3-4 Years Training experience (Small to Medium scale) specifically in Customer Services
Microsoft Office
Omni-channel and Retail experience required
Drivers' licence
K8 system knowledge
Brights Product knowledge
Planning, time management & organizing skills
Excellent professional work standards, including grammar and oral proficiency
Creative and visionary in driving new training methods and techniques to improve Brights standards
Ability to handle pressure, strong leadership skills
Attention to detail and high level of accuracy
Professional and neat
Available to work retail hours
Deadline:18th March,2026