Key Responsibilities
Providing professional and efficient customer service via telephone, email and over-the-counter enquiries
Processing internal sales enquiries, quotations and customer orders accurately and timeously
Capturing and maintaining accurate customer, sales and product information within company systems
Assisting with stock control, inventory administration and related documentation
Supporting the sales and administrative team with general office and operational functions
Assisting with new business development by identifying prospective clients and making initial contact
Building and maintaining positive relationships with customers through professional service delivery
Ensuring all administrative tasks are completed accurately and within required timeframes
Criteria
Previous experience in an internal sales, customer service or administrative support role
Experience within an engineering, manufacturing, technical or industrial environment will be advantageous
Strong computer literacy with accurate data capturing skills
Excellent verbal and written communication skills
Professional telephone manner and customer-focused approach
Strong organisational skills with excellent attention to detail
Ability to prioritise workload and work efficiently in a fast-paced environment
Positive attitude with the ability to work independently and as part of a team
Proactive, dependable and committed to delivering exceptional customer service