Job Purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Telesales.

Sell the Discovery Products via inbound and outbound calls. Manage and convert various lead types that are generated by the business. Respond to new leads regarding product enquiries with the intent of possible conversion into a sale.

Key Purpose

To achieve targets that will grow Discovery Gap. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to be healthier.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

Consistently achieve monthly sales and activations target set by the business

Capture all client application information accurately on the system

Based on client profile ensure that correct products are sold to clients

Meet all Productivity requirements

Meet all Quality and Compliance requirements

Successfully complete all ongoing assessments

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

Target Driven

Team Player

Goal orientated

Self-motivated

Ability to perform under pressure

Adapt to change

Persuasiveness

Resilience/Tenacity

Sound Time Management

Self-managed

Attention to detail

Ability to learn quickly and apply knowledge

Speak fluently (accent neutral) English/Afrikaans

PC literacy, email, word, excel

Qualification & Experience

Essential

Matric

At least 1- 2-years sales experience, preferably in an outbound telesales environment

NQF5 and RE5 qualification

Tertiary qualification would be an advantage

PC literacy, email, word, excel