Job Description
Positioned at the intersection of fintech innovation and traditional banking, this critical role drives the growth and commercial success of a scaling consumer financial services platform. The successful candidate will bridge the gap between financial technology partners and internal teams, translating consumer insights into seamless digital acquisition tools while embedding data-led decision-making across the organisation.
This is a full-time, hybrid position offering an exceptional opportunity to shape the digital customer experiences that modernise financial accessibility. Here, you don't work for a boss - you'll work on projects and within teams with shared objectives and clear outcomes.
You'll be responsible for:
Partner Relationship Management: Lead and manage strategic collaborations with banking and technology partners to co-develop, scale, and continuously optimise customer-facing digital platforms
Digital Experience Briefing: Translate market needs and business requirements into highly clear technical specifications and user experience briefs for internal design and development teams
Product Journey Optimisation: Drive the continuous improvement of automated digital onboarding, customer acquisition, and servicing workflows to outperform traditional banking models.
Business Intelligence & Analytics: Instruct, architect, and maintain advanced reporting tools and custom dashboards to track customer acquisition comprehensively, conversion, retention, and platform usage.
Strategic Insights: Analyse complex data sets to surface actionable commercial insights and concrete recommendations that directly enhance business outcomes and foster an evidence-based operational culture.
Market Expansion Support: Monitor international digital platform trends and competitor landscapes to support strategic planning, macro forecasting, and business case development.
What you'll bring to this role:
A genuine passion for innovation and how technology can make customers' lives simpler and better
Analytical and a love of numbers — you are energised by data, not intimidated by it
An innovator's mindset — always looking for better, faster, and simpler ways to do things
A curious, questioning mind that does not accept the status quo
A fascination with global digital platforms, websites, and marketing tools
High intelligence, strong analytical ability, and a solution-oriented approach to problems
The bravery and ambition to be part of something that changes the way South Africans use money and make payments for their essential needs
Requirements
Academic: Degree in Business Science, Computer Science, Information Systems, or a closely related commercial/quantitative discipline.(Essential)
Professional Credentials: Relevant industry certifications in digital marketing, analytics, or digital product management are highly advantageous.
Experience: Minimum of 5 years of demonstrated experience within a digital-first financial services business or a consumer digital marketing company.
Technical Product Ownership: Proven track record in digital tool and website design, including technology specification writing and direct collaboration with engineering teams.
Data & Analytics Competence: Deep experience in report writing alongside the practical application of business intelligence software to drive strategic decisions.
Advanced Modelling: Advanced proficiency in data modelling, forecasting, and complex analysis within Microsoft Excel.
Location: Must be currently residing in Cape Town.