ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
Quality assurance to maintain work standards, integrity of data reporting
Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
Ensure the effective control of equipment in the Department as per set guidelines
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
Maintain all equipment in satisfactory working conditions in accordance with manufacturers' details
Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen 'to management.
Ensure that all rechargeable equipment is kept serviceable
Maintain rechargeable batteries.
Update contents check lists accordingly
Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
Compliance with Compensation for Occupational Injuries & Diseases Act requirements
Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in a manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
CONSISTANCY OF CARE
Patient Care
Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
Keep family members informed about patient treatment
Hand all patients over to hospital staff as per protocol
Wear protective gloves when treating or transporting all patients
Respect the confidential nature of the information patients share with you even after their death
Be courteous and professional when interacting with patients.
Accurately document all patients' valuables Ensure drug registers are filled out when appropriate drugs have been administered
Ensure regular drug stock counts are conducted
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
Formulate action steps to close the gap between the ideal and actual state of competence
Share knowledge with relevant team members.
Follow agreed upon (authorised) action steps until desired competence is achieved
Be punctual and behave appropriately to the business environment
Meet deadlines
Customer satisfaction
Ongoing Customers satisfaction according to set standards
Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
Listen with empathy while remaining professional at all times
SKILLS PROFILE
EDUCATION
Essential
Grade 12
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
Currency in terms of the HPCSA CPG updates.
Preferred
An education or qualification in business management would be beneficial
Current registration in ACLS, PALS and ATLS would be beneficial
WORK EXPERIENCE
Essential
4 Years post-graduate patient care experience in an operational environment would be beneficial
Relevant computer proficiency would be beneficial (Microsoft Office)