Job Purpose
To take accountability of bank-wide payment manual operations, ensuring the safe, efficient, and client-centric execution of payment transactions. To ensure that the relevant payment channels and services are aligned to Nedbank Group payment's initiatives in collaboration with Group Technology, ensuring the efficiency and stability of Nedbank payments infrastructure.
To build, in close collaboration with Group Technology specialists, an engineering culture alongside operational teams to continuously digitise, automate and improve payment processes.
To deliver on an excellent client payments services experience, andservices experience and further expanding mandate to scale and grow our share of client payments.
Ensure an effective control environment to minimise operational, reconciliation and settlement risk. To manage human resources effectively, including maximising utilisation, managing capacity, and development and cross-skilling.
To drive a digital culture shift, innovation and optimisation of CIB Payments processes through digitisation.
Job Responsibilities
Continuously drive design of efficient and reliable manual payment processes + culture of continuous improvement
Ensure best-in-class client experience by designing capabilities for a differentiated and improved client experience
Track client interactions against agreed service levels through monthly key performance indicators to ensure performance efficiencies
Build an engineering-oriented function, in close collaboration with technology teams, to prioritise continuous improvements and automation of the payments process not sure feasibility + control from payment
Assist with designing and delivering automation and straight-through-processing wherever possible to reduce risk and increase efficiency STP is target state
Drive a digital culture shift, innovation and optimisation of CIB Payments processes through digitisation
Direct post execution, reconciliation, and exceptions for both global and domestic payments… ContinuiouslyContinuously improve recons and other processes as we move to target state technologies
Collaborate with regulators across the value chain to positively influence industry trends and uplift standards
Provide reporting to industry bodies in line with regulatory requirements
Actively manage incidents, where appropriate, to help limit bank losses
Effectively manage operational risk, audit and business assurance issues
Achieve financial targets through responsible cost management
Actively participate in bank-wide payment communities and leadership to influence the Nedbank Strategy
Steer workforce planning by actively managing staff utilisation and developing capacity-planning models and reviews, overlay with Digitisation
Drive people management and guide the team effectively and efficiently across the HR value chain covering coaching, development, recruitment, performance management, retention of critical staff, succession planning and talent management
Essential Qualifications - NQF Level
Professional Qualifications/Honour's Degree
Master's Degree
Preferred Qualification
Master's Degree with a preference for IT Operations or Engineering component/Masters in Business Administration
Minimum Experience Level
10 years + experience in relevant business with a bias towards technology, digital or operations
5 years + executive management
8 years + managing people
Technical / Professional Knowledge
Business administration and management
Change management
Client service management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Stakeholder management
Strategic planning
Behavioural Competencies
Customer Focus
Establishing Strategic Direction
Operational Decision Making
Inspiring Excellence
Driving Execution
Sharing Responsibility