Tsebo Facilities Solutions is looking for a Facilities Coordinator to ensure quality systems and processes are consistently implemented and monitored in line with contractual obligations. The role provides supervisory direction and site support to deliver workplace services efficiently, ensuring high levels of client satisfaction in accordance with the Master Service Agreement.

Duties & Responsibilities

Operational Delivery

Manage daily client and visitor interactions

Coordinate meeting rooms, arrivals, and special requirements

Ensure compliance with health, safety, and quality standards

Monitor maintenance requests and service delivery

Manage supplier processes, invoices, and reconciliations

Support budget control and financial compliance

Oversee soft and technical services operations

Conduct site inspections and supplier reviews

Manage stock and perform stock takes

Contractual Delivery

Ensure adherence to client financial policies and procedures

Maintain correct systems and controls for service recovery

Customer Focus

Maintain strong client relationships Handle queries and complaints promptly

Conduct satisfaction surveys

Support continuous service improvement

Manage conflict professionally

Reporting

Prepare and submit monthly reports

Maintain accurate records

Compile operational and performance statistics

Code of Conduct & Compliance

Adhere to TFS SHEQ policies and ethical standards

Take accountability for performance

Support company and client reputation

Perform additional duties as required

Work flexibly when operational needs demand

Skills and Competencies

Skills

Knowledge of facilities management and workplace services

Financial administration (OPEX, CAPEX, invoicing, reconciliations)

Basic technical knowledge (e.g., generators, UPS systems)

Supplier and contract management

Health, Safety, Environment, and Quality (SHEQ) compliance

Customer service excellence

Reporting and administrative systems (Excel, internal systems)

Core competencies:

Working with people and building team collaboration

Strong adherence to principles, values, and compliance standards

Customer-focused mindset

Ability to influence and manage conflict

Planning, organising, and following procedures

Maintaining performance under pressure

Proactive problem-solving and continuous improvement

Qualifications

Grade 12 / National Senior Certificate (minimum)

Certificate/Diploma in Facilities Management, Business Administration, or related field (preferred)

Work Experience

2 - 5 years' experience in workplace services, facilities coordination, or hospitality/front-of-house environment

Experience in supplier coordination and client-facing roles

Exposure to financial administration (budgets, invoicing, reconciliations)