Job Purpose
Manage, control and develop the Road freight (RFR) and IWS business activities in ZA and BLNS (Botswana, Lesotho, Namibia and Swaziland) area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources. Achievement of targets for RFR as per budgets in the country. Responsible for strategies aligned to developing and implementation of Cross border Solutions and Warehousing for Neighbouring countries such as BLNS (Botswana, Lesotho, Namibia and Swaziland) as well as Southern Africa.
DHL Global Forwarding has an opening Head of Road Freight & IWS Johannesburg, South Africa. Join us in connecting people and improving lives!
In this Head of Road Freight & IWS position
Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces with Key Account Contacts
Provide leadership in the areas of product and business development, resource utilisation, Country organization and activities
Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
Facilitate and support country's efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
Establish KPI's and obtain agreement & commitment from Country management
Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
Carrier contact/negotiation (RFR) according to corporate policy and local requirements.
Stakeholders
Oversees the transport portal (Saloodo)
Carrier contract/relationship and performance management
Interact with commercial team (at country level) in terms of pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
Responsible for EBIT result at country/country group level AFR.
Process
Defines, monitors and enforces targets to the operational units
Select and assigns key positions to reach targets
Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
Responsible for constant improvement and optimization of production means (cost management), e.g., make or buy.
Defines and implements ISO standards in line with corporate instructions
Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy
Proposes IT needs
Responsible for Preferred Carrier adherence
Responsible for Operational KPI's
People management
Determine organization's structure, roles and responsibility and performance targets for the function
Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
Develop a team spirit and multitasking capabilities within the team
Plan, organise and direct an efficient and effective function
Develop KPI's with team members and monitor individual performance
Conduct performance appraisal, including coaching
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department
IWS (Integrated Warehousing Solutions)
Directing the customer to the right WH solution.
Work with logistics engineers in development of Resources Planning and Manage Solution Design
Preparation of the contracts with the customers, with whom an agreement on the new business is reached.
Providing market research and information on the basis of managed customers, rivals and sector.
Determining the needs of the customers and business model.
Liaises with Sales on Sales activities and provides pricing and margin guidance, supports on bids, RFQs and customer presentations
Ensure smooth and safe operations for the respective sites, following respective SOP's and optimizes the costs of operations using all available levels such as work force, site related and technological topics.
Now, here is what we need from you!
In-depth knowledge in the Logistics industry especially the Road freight product and Integrated Warehousing Solutions
Excellent country and regional geographical knowledge for cross boarder routings
Commercially astute with excellent business acumen
Presentation and facilitation skills.
Excellent training skills
Strong Customer-facing and interaction skills
Excellent Communication skills - spoken and written.
Outstanding Negotiation and interpersonal skills
Strong Leadership skills
Analytical, organisational and motivational skills
People Management skills
Experience: Minimum 10 yrs. in Logistics Industry
Must have worked at the position of a Manager within Road Freight for at least 8 years in a reputed Organization
Education:Degree in business Management or a related field