Purpose Statement
To manage the Capitec Direct department to achieve growth in market share and profitability for Capitec's online sales, supporting the omni channel sales strategy and building and implementing resources, systems, policies, practices, methods and measures that will effectively drive the delivery of the sales strategy.
Experience
5+ yrs management experience within an online/direct sales with a focus on omni channel sales. Proven record of delivering results in a fast paced, dynamic, results driven environment with frequent change.
Experience in a banking, retail, e-commerce or consumer goods industry.
Financial services management experience preferable in a retail environment.
Qualifications (Minimum)
Bachelor's Degree in Business Management or Finance
Qualifications (Ideal or Preferred)
Knowledge
Knowledge of:
Working collaboratively with cross-functional teams that focus on the end-to-end client experience within a sales environment.
Sales analytics tools, CRM systems and technologies.
How to leverage data, technology and client insights to drive growth and enhance client experience
Commercial and business drivers of a financial services / retail environment
People management and development practices
Sales and contact centre knowledge
Client experience principles and practices
Operational data analytics and digitization of data
Understanding of how omni channel sales and services work