Job Description
The Order tCash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.
Key Responsibilities
Team Leadership & Supervision:
Lead and manage the O2C team, including clerks.
Provide training, coaching, and performance evaluations.
Allocate tasks and monitor workload distribution.
Process Oversight:
Supervise end-to-end O2C activities including billing and collections.
Ensure timely and accurate processing of customer orders and invoices.
Monitor and improve KPIs such as DS(Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.
Customer Relationship Management:
Resolve escalated customer issues related tbilling, payments, and disputes.
Customer Account Management
Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)
Shareholder Collaboration:
Work closely with Sales, Customer Service, and Logistics tensure seamless order processing and customer satisfaction.
Support internal and external audits by providing documentation and process insights.
Compliance & Controls:
Ensure adherence tinternal controls, company policies, and regulatory requirements.
Reporting & Analysis:
Prepare and present regular reports on receivables, collections, and team performance.
Analyze trends and recommend process improvements tO2C Manager.
Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, or related field.
3 - 5 years of experience in Order tCash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role.
Proven track record in managing Commercial, Listed and Multi-national clientele.
Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
Key Skills
Supervision and team development
Strategic and analytical thinking and problem-solving
Strong analytical and financial acumen
Excellent communication, interpersonal and negotiation skills
Strong attention tdetail and organizational skills
Ability twork under pressure and meet deadlines