Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job Description

Job Objectives:

Responsibilities

Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines

Administration of scripts and or any other claiming/capturing related procedure

Accurate and complete handling of all profiles worked on

Interact with health care professionals where needed

Problem solving and follow up of queries

Duties

Interact with customers via telephone or other means regarding medication and Healthcare Services

Accurate capturing of scripts received at the Central Pharmacy centre

Handling of queries regarding prescriptions

Patient Profile management

Assist with Chronic authorizations

Liaison with all other departments

Ad hoc requirements as per operational requirements

Knowledge:

Product knowledge (including OTC)

SAPC and relevant legal knowledge

Sound knowledge of the chronic authorization process and procedures

Customer service orientated

Ethical working practice and compliance

Skills

Computer literacy (MS Office)

Customer service orientated

Team Player

Integrity

Accuracy and attention to detail

Computer literacy (MS Office)

Must be bilingual (with English being one of the requirements

Must be able to work with patients and be adaptable to assist with various departmental duties

Be able to use initiative in order to provide patient satisfaction

Effective time management skills

Adaptability

Positive attitude

Be able to work under pressure

Competencies:

Essential

Adhering to Principles and Values

Working with People

Delivering Results and Meeting Customer Expectations

Minimum requirements

Experience

Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education

Further Education and Training Certificate Pharmacist Assistance (Essential)