PURPOSE OF THE JOB:
Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical/quality issues across all Customer Depots.
Technical support for Reliability Growth through investigations and data analysis. Identify new faults and system failures, root cause analysis, field investigation and reporting.
Technical support for Troubleshooting in order to ensure maximum train availability.
POSITION IN THE ORGANIZATION -
MAIN OFFICE LOCATION:
Located in Nigel (Ekurhuleni) at the production site
May also be required to visit suppliers and other Alstom sites/offices
RESPONSIBILITIES
Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)
Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions
Define troubleshooting methodology
Provides technical guidance and supports technicians in troubleshooting and repairs
Provides feedback on technical documentation deficiencies.
Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM)
Ensure completeness and quality of input to Failure Management data base for RAMS exploitation
Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
Drive and support containment to avoid reoccurrence of failures
Supports as-maintained Alstom product configuration control and relevant documentation management
Support technical reviews with internal and external Suppliers, partners, customers, authorities
Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM.
Apply EHS requirements on site with the support of EHS team representatives
Drive technical Return of Experience/reporting/feedback as support of PrPIM
Support Obsolescence Management (if applicable)
Support preparation and implementation of Field Modifications (FM)
PERFORMANCE MEASUREMENTS:
Achievement of contractual reliability (milestone) targets
Achievement of contractual availability (milestone) targets
Containment and solution of K1S/K2/K3 issues on time (Considering K1S - safety relevant issue, K2 - issue causing major passenger service disruption, K3 - issue having impact on service availability and product reliability)
Completeness and Quality of failure/event diagnosis/data and relevant documentation
Reliability improvement after FM implementation
Achievement of PI Dashboard
Achievement of configuration updates
Achievement of REX implementation
Audit results (internal and external)
Compliance with EHS rules and work-related processes
CANDIDATE REQUIREMENTS
EDUCATIONAL REQUIREMENTS/DESIRED KNOWLEDGE/EXPERIENCE & BEHAVIOUR
MANDATORY:
Graduate in Engineering or Industrial
Internal EHS training
DESIRABLE:
University Degree in Electrical/Mechanical Engineering or Industrial
EXPERIENCE
MANDATORY:
Several years of technical experience, either mechanical or electrical / electronic engineering
Railway safety & RAM
EHS knowledge/exposure
Product knowledge
Data analytics
DESIRABLE:
General Railway knowledge
Field Experience
Problem Solving skills
DFQ, Quality and Audit skills
Customer contact