Job Purpose
To work with business and projects to identify areas where business processes and performance can be developed or improved. The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.
Job Responsibilities
Proactively plan process deliverables based on relevant project delivery method
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
Assist in business value & ROI assessment
Assist in the implementation of performance measurements
Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Understand process improvement & Enterprise Architecture frameworks
Understand process measurements focusing on what metrics to capture and where how to capture them in the process
Understand when and how to use simulation to measure performance improvement
Understand and apply industry and company change management policies and practices to process initiatives
Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
Identify training needs for business operation changes and obtain and schedule training and competency testing
Develop communication plans that will facilitate the planned changes
Providing progress reports to relevant stakeholders
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Ability to review project plans and help the project manager define technology needs
Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
Able to apply Nedbank process methods and practices on process initiatives
Understand the required risk controls within the risk appetite within their customer domain
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
Essential Certifications
Preferred Certifications
LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis
Minimum Experience Level
7 - 10 years
3 - 5 years Management experience of this
Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
Technical / Professional Knowledge
Principles of project management
Relevant regulatory knowledge
Facilitation techniques
Presentation Skills
System Development Life cycle(SDLC)
Functions Specific Policies Procedures and system Knowledge
Modelling-EPC/BPMN/UML
Process Design
Process Measurements
Analysis
Business writing skills
Agile Concepts
Behavioural Competencies
Continuous Improvement
Communication
Collaborating
Managing Work
Influencing
Leveraging Feedback