Purpose of the job
Setting the roadmap and prioritising the development demand list through understanding the business strategy and objectives, the customer needs, and technology.
Key Responsibilities
Product Strategy & Delivery: Strategically drive product development, system improvement delivery, and project execution across Agile and Project Management frameworks.
Requirements & Specs Ownership: Translate commercial BRDs into detailed Functional Specs (FRDs) and actionable Jira stories with testable Acceptance Criteria.
Backlog Governance: Own, maintain, and groom the product backlog, enforcing strict Definition of Ready (DoR) and Definition of Done (DoD).
Support & Operational Continuity: Oversee support service to the business, conduct root-cause incident investigation, and execute UAT sign-offs before technical escalation.
Training & Enablement: Facilitate user training, create release notes, and ensure operational knowledge acquisition and transfer.
Leadership: Guide cross-functional stakeholders and maintain alignment across business and IT delivery teams.
Ad hoc Responsibilities: Support operational continuous improvement initiatives as required.
Requirements
Business degree with Analytical/Commercial/Information Systems/Technology subjects
Industrial Engineering Degree, Product Owner or Scrum certification (Beneficial)
5 years of experience in a similar or Solutions Manager role
Business acumen experience in retail or logistics environments. (Beneficial)
Project exposure to implement and design solutions in business
Facilitate training sessions/presentations
Above average computer literacy - MS Office & MS Project / Google Workspace
BRD to FRD & Systems Expertise: Hands-on experience translating commercial BRDs into detailed Functional Specs (FRDs), user stories with acceptance criteria, system designs, and software documentation.
Hybrid Delivery Fluency: Ability to operate seamlessly across Agile/Scrum methodologies and Project Management governance.
Technical & Stakeholder Communication: Able to explain technical details, solution trade-offs, and ideas clearly to non-technical stakeholders with a supportive, solution-oriented approach.
Technical Aptitude: Able to configure application back-end or front-end settings (non-developer) and support complex end-to-end business processes across multiple systems.
Professional Mindset: Analytical problem-solving skills, curious self-learner, self-motivated, and collaborative team player.
The following will be an advantage:
SQL
Google Cloud Platform
Google Data Studio