ROLE OVERVIEW

Project Management and RFPs

Bespoke quoting

Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests

Project Management of the import of supplies for Global clinical trials.

Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.

Flexibility and ability to present novel solutions and processes to meet a client's need

Comprehensive project handovers to service team once live or continued oversight

Customer Relationship Management

Liaising with an international pool of clients and developing the relationship with clients

Client calls to provide an overview of pre-compliance requirements

Working closely with clients to manage their key projects

Ensuring customer satisfaction

Exceptional escalations

Deal ConversionClient timeline management and project planning

Preparation and presenting of new projects to clients

Working across multiple teams internally in problem solving

QUALIFICATIONS AND EXPERIENCE

Excellent High School and University Results

Professional qualification - CAs, BCom LLB

Excellent command of English language and mathematical proficiency

SKILL SET AND DESIRED COMPETENCIES

Personable and adaptable

Analytical and strong with numbers

Ambitious, energetic, and enthusiastic

Organised, and able to manage/co-ordinate all the elements of different high-value shipments

Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook]

Excellent use of the English language, both written and verbal

Attention to detail with the ability to prioritize tasks effectively

Creative problem-solving and research ability

General business acumen