Purpose of the Role

To ensure that all stock returned from stores is received in good condition, processed correctly, and either re-entered into the DC, returned to suppliers, or written off where necessary.

Minimum Requirements

Grade 12 (Matric)

Minimum 5 years' relevant experience in warehousing/logistics

Supervisory experience essential

Experience using WMS (Warehouse Management Systems)

Strong administrative and reporting skills

Proficiency in Microsoft Excel

Solid understanding of warehouse and logistics operations

This role is ideal for someone who is:

Meticulous and organised

Experienced in warehouse operations

Able to lead and motivate a team

Skilled at managing returns and claims processes

Confident using systems and Excel for tracking and reporting

Duties and Responsibilities

Key Responsibilities

Returns Management

Liaise with receiving managers via email/phone to coordinate store returns

Ensure proper IBT processes are followed

Receive and verify returned stock

Charge transporters for damages (where applicable)

Process returns to suppliers or write-offs as required

Receiving Support

Handle damaged stock received at the DC

Immediately initiate supplier claims (CCV), provide driver and DC with copies

Ensure admin processes all necessary claim paperwork

Write-Offs

Manage and document all damaged stock from returns or within the warehouse

Remove damaged stock from inventory and place on stock hold

Process stock for write-off and manage upliftment with suppliers

Staff Supervision

Oversee returns area and ensure staff follow correct sorting procedures

Authorise and instruct on write-offs

Provide guidance and support to staff

Assist with training of new and current team members

Deadline:14th May,2026