Job Description
General Responsibilities
Effectively utilises software applications and communication tools that are used to facilitate the collection and cataloguing of market information for the purposes of generating sales leads and sales
Effectively manages processes and systems that enable Sales to be generated and guests to be comfortably accommodated to the highest standards of the hotel
Effectively utilises property management software and tools to monitor the preferences of Hotel Guests and works to produce appropriate Sales and Promotional strategies
Ensures that all enquiries are responded to, that accurate quotations are generated and sent to clients within the specified time frame
Ensures that all Revenue Reports, Daily Pick-Up reports, Sales Activity, Strategy Adjustment reports are accurately produced with the specific time frame
Takes responsibility for the performance of the Sales functions of the hotel
Attends trade shows and Sales events to Showcase the Group to the Market
Ensure that annual planner is kept up to date re sales meeting minutes Assist with travel arrangements
Provide administrative support on a one-to -one basis.
Assist managers to make the best use of their time by dealing with administrative tasks
Liaise with clients, suppliers and other staff
Devise and maintain office systems, including data management, filing, etc.
Arrange travel and accommodation and, occasionally, travel with the manager to provide general assistance during presentation
Comply with company safety regulations, rules, policies, and procedures at all times.
Familiarise yourself with the company vision and values which link to our model of desired behaviours that we expect all employees to display.
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures, and countries
Customer Specific Responsibilities
Ensure world-class service is delivered to the Guest, by collaborating with the 3rd Party Distributors on all matters impacting Bookings and the Guest Service provision
Together with the relevant teams and specialists, ensures that policies, processes and standards directly affecting the Guests do reflect their safety, security concerns and preferences
Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information
People Specific Responsibilities
Supports an environment that contributes to positive employee engagement and commitment to the job
Promote and maintain compliance and awareness of health, safety and security issues in accordance with applicable legislation and best practice
Finance Specific Responsibilities
Works to ensure that REVPAR targets are consistently achieved or surpassed.
Looks for opportunities to prevent damage of equipment and reduce the consumption of stock without affecting quality
Works to ensure that Sales, Up/Cross-sell targets are consistently achieved
Helps to reduce the cost of distribution by finding new less expensive means of delivering business
Qualifications
3 Years of experience in the Sales operations of a luxury hotel
Proficient user of OPERA
Proficient in the application of Up-Sell and Cross-Sell strategies
Hospitality Management Qualification or relevant prior experience.
Extensive Background in Sales