Job Description

Alert Engine Parts is searching for a Counter Salesperson to join the team in East Rand. The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction.

Requirements

Matric

At least 5 years' experience as telesales or sales representative in Spares/Motor/Engine parts

Extensive experience in a telesales/call centre environment dealing with customer needs

Basic knowledge of the operations of an Internal Combustion Engine

Technical/Mechanical background- Desirable

Product Knowledge

Telephone etiquette and professionalism.

Some business acumens, understanding the costs and breakeven scenarios of customer service delivery.

Thorough knowledge of the geographical area of responsibility.

Should be able to carry out his/her responsibilities with little supervision.

Be a good planner and time manager.

Above average negotiator.

Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 

Ability to work with management effectively and cooperatively

Honest and show integrity

Clear criminal record

Key Performance Indicators includes, but not limited to.

Receive inbound customer sales inquiries

Provide support and pricing details in response to inbound enquiries

Identify sales leads and escalate them to external sales staff

Process sales orders

Ensure customer satisfaction through great service

Provide quotations, product, and service information

Explore new potential markets

Increase profitability and maintain sales targets

Promote the features and benefits of the company's products / services

Arrange dispatch and administration of products and services sold

Receive, manage, or escalate customer complaints related to the sale of products and services

Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents

Maintain client databases

Closing Date 07 August 2026