Summary:
A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, to continuously enhance the employee experience and business performance.
Learning Implementation & Reporting (within People Solutions) aims to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation.
Made up of Course Managers, Course Executives and Training Coordinators, the team lead on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.
The Course Executive (L&D Implementation Coordinator) works with Course Managers within the Learning Implementation & Reporting team to actively drive delivery of implementation activities of L&D programmes. They have responsibility for converting programme design into an implementation plan, and are accountable for the overall event management of L&D programmes, working in partnership with Course Managers and other key stakeholders across L&D and the business
Qualifications /Certifications required
Diploma / Degree in Business / Project / Human Resource / Office Administration/Management
Certs: Agile / PMP / Microsoft Excel / Data Analysis Advantageous
Experience required
Excellent project management, time & organisational skills
Good numerical and analytical skills with an intermediate knowledge of excel
Goal orientated - maintaining focus on agreed objectives and deliverable
Commercially orientated - keeping commercial aspects continually in mind when taking actions or making decisions
Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team
Ability to manage and prioritise projects and work to deadlines
Ability to build and maintain good relationships
Ability to communicate confidently and effectively, both in written and verbal form
Effectively use online collaboration tools
Positive, can do attitude, particularly when dealing with ambiguity.
Work flexibly and collaboratively with your immediate and wider L&D team
Responsibilities of role
Provide expert advice on logistics, and effective use and presentation of learning on our learning management system (LMS)
Identify and source suitable training locations, as well as ongoing monitoring (such as quality, external spend and value for money)
Source suitable tutors/facilitators/ key speakers where applicable
Ensure joining instructions (or other communications) are written accurately
Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)
Operate as primary link into our HR delivery centre to drive execution of administrative tasks and respond to queries
Ensure operations are standardised and simplified wherever possible
Ensure adequate processes are in place to match supply and demand for the programmes in line with the budget (including proactively monitoring and managing managing pathways, audience capacity, pipelines/waitlists)
Maintain accurate records of programme participation (including for internal and external audit purposes)
Produce operational and evaluation reports for analysis
Work as part of a team and develop/maintain effective business and peer relationships
Support the LI&R Course Manager with any ad-hoc tasks as necessary
Desirable skill sets include:
Project management & Risk management
Commercial awareness
Communication
Teamwork
Agility/adaptability
Continuous Improvement Focused