Role Overview
The purpose of this role is to leverage specialized expertise to analyze and interpret data, identify trends, and deliver practical solutions that improve processes and enhance customer satisfaction. The role involves troubleshooting challenges within the team or business, performing quality assurance, and ensuring effective stakeholder management through timely communication, feedback, and client support.
Key Responsibilities
Specialist Requirement: The role of the Section 13A Liquidations and Terminations Administrator is to:
Manage the end-to-end process of Liquidations and Terminations process and ensure submission of requirements and completion as per SLA
Maintain the employer details and manage any changes as and when notified
Manage the cleanup of employer's data on our administration system for reconciliations SAPS and OPFA cases as well as excess LPI clearing and allocation
Assist with the cleanup of an employer's statement of account - when requested to do so
Assist with any other ad-hoc projects delegated
Manage weekly end to end SAPS/OPFA submissions to the fund for lodging as per agreement and update all relevant parties and departments
Team Support
Be able to work independently with minimal supervision.
Build and maintain supportive relationships both internally and externally.
Accept accountability and take responsibility for any work done or allocated.
Action any other responsibilities allocated by the manager / team leader.
Client Relations
Attend to all email and telephonic enquiries both internal and external.
Assist internal and external service providers
Applying the rules, policies and administration procedures of different funds in accordance with the Company standards or service level agreements
Follow through and provide client with on-going feedback until enquiry is resolved - where applicable.
Support a positive and responsive climate for client enquiry resolution.
Action all escalated enquiries within 24 - 72 hours.
Time Management
Must have excellent time management.
Manage work outflow timeously
Flexible and ability to work under pressure and multitask
Ensure that the SLA's are adhered to
The Section 13A - Liquidations and Terminations Administrator is expected to:
Manage the end-to-end process of Liquidations and Terminations process and ensure submission of requirements and completion as per SLA.
Maintain the employer details and manage any changes as and when notified.
Manage the cleanup of employer's data on our administration system for reconciliations SAPS and OPFA cases as well as excess LPI clearing and allocation.
Assist with the cleanup of an employer's statement of account - when requested to do so.
Assist with any other ad-hoc projects delegated.
Manage weekly end to end SAPS/OPFA submissions to the fund for lodging as per agreement and update all relevant parties and departments.