MAIN PURPOSE OF POSITION:
The main purpose of the Senior Account Manager role is to act as a strategic partner and advocate, focusing on building strong relationships, driving business development, and enhancing the overall buyer experience across assigned accounts.
Senior Account Manager Job Duties and Responsibilities
Sales & Business Development
Drive gross profit targets through reseller channels.
Sell the company's product and solutions portfolio within existing reseller accounts.
Identify, recruit, and onboard new reseller partners.
Demonstrate strong product knowledge and understanding of brand programs across the relevant portfolio.
Conduct regular business review sessions with brand and internal stakeholders.
Participate in bi-weekly sales reviews with the Line Manager.
Participate in monthly performance reviews with the relevant General Manager or business leadership.
Develop and execute targeted partner development plans.
Lead sales strategy and planning sessions with reseller partners.
Support onboarding processes within accounts, including operational, sales, and technical alignment.
Build and maintain effective working relationships with internal teams and reseller partners.
Execute aligned business plans in collaboration with the Line Manager and Brand Managers.
Demonstrate consistent sales growth and pipeline development.
Identify, qualify, and progress new opportunities to maintain required pipeline coverage.
Maintain accurate opportunity tracking and reporting using the CRM system.
Achieve agreed sales targets and proactively report deviations with supporting analysis.
Ensure targeted profit margins and applicable brand incentives/rebates are achieved.
Adhere to structured call planning and activity management.
Submit weekly activity reports and meeting summaries to the Line Manager.
Provide accurate sales reports and forecasts as required.
Reseller Account Management
Collaborate with resellers and brand stakeholders on marketing initiatives and partner activities.
Establish and maintain trusted advisor status across allocated reseller accounts.
Ensure partners receive relevant communications, including newsletters, pricing updates, and promotional offers.
Maintain accurate and up-to-date account records.
Develop and execute strategic account plans for assigned partners.
Maintain a comprehensive understanding of stakeholder structures, budgets, purchasing processes, and competitive landscapes within accounts.
Facilitate and resolve partner queries, issues, and escalations in a timely and professional manner
Internal training associated with competencies:
During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Requirements
Matric
Mainstream Technology Distribution experience (i.e. selling to IT resellers)
Customer Relationship Management (CRM) System Administration.
3 - 5 years of IT Account Management/Sales experience within the IT Distribution Industry.
Skills and Abilities
Strong Self Motivational and Empowerment skills.
Strong Communication Skills.
Strong Relationship and Self-Management Skills.
Takes Initiative.
Works well with all kinds of people.
Remains calm under pressure.
Ability to meet Job Requirements
Fluent in English
Own reliable transport and a valid driver's license
Office Requirements
Office-based working environment.
Semi-formal dress code.
Working hours are from 08:00 - 17:00.
Excellent international business language skills (English), both written and verbal.
Reliable transport to and from the office.