Job Details

📌 Job Title: Service Advisor
🏢 Company: Clicks Group
📍 Location: Rustenburg, North West, South Africa
📄 Contract Type: Permanent
🆔 Listing Reference: click_023633
📅 Closing Date: 16 February 2026

Company Overview

Clicks Group is South Africa’s leading health and beauty retailer, offering customers trusted products, value, and service excellence through its national store network. The company is committed to improving the health and wellbeing of customers while delivering consistent retail excellence.

Clicks is known for its strong values-driven culture, commitment to employment equity, and continuous development of its people. Customer service excellence and operational efficiency are core to the company’s success.

Job Overview

The Service Advisor is responsible for ensuring service excellence at the point of sale (POS) by directing and controlling all operational activities efficiently and effectively. Reporting to the Store Manager, the role plays a key supervisory function in managing cashiers, stock, and customer service standards.

This position is ideal for a customer-focused retail professional with strong leadership, operational control, and people management skills, who is passionate about health and beauty retail.

Key Responsibilities

Direct and control all point-of-sale operational activities efficiently
Ensure fast, friendly, and effective customer service at all times
Manage stock and cash safely, minimising shrinkage and losses
Maintain high standards of housekeeping and administrative control
Train, motivate, and supervise shop assistants and cashiers
Ensure adequate staffing in line with schedules, company policy, and labour legislation
Resolve customer queries timeously and in accordance with company policies
Drive Clicks ClubCard promotion to achieve participation targets
Enforce security measures, cash controls, and returns procedures
Act as a brand ambassador by delivering visible, professional customer service
Support and promote Clicks Group values and customer-first vision
Maintain up-to-date knowledge of products, promotions, and store events

Qualifications

Minimum Requirements

Grade 12 (Matric) – Essential
Relevant Retail or Business Management qualification – Essential for external applicants

Desirable

Mathematics 50% and English 50% at Grade 12 level

Education

National Senior Certificate (Grade 12)
Retail Management or Business Management qualification (preferred for external candidates)

Experience and Skills

Experience

Minimum 1 year experience in a customer-facing role
Experience overseeing staff in a retail or FMCG store operations environment
Proven numeracy and stock management experience

Skills and Job-Related Knowledge

Understanding of financial management principles
Retail/FMCG merchandising and promotion knowledge
Stock, cost, risk, and compliance management experience
Knowledge of customer service excellence standards
Knowledge of labour legislation and industrial relations practices
Competency-based interviewing knowledge
Strong planning, organising, and problem-solving skills
Results-driven with a strong customer orientation
Sound leadership and supervisory skills
Effective communication skills
Computer literacy and strong numeracy skills

Competencies

Leading and Supervising
Delivering Results and Meeting Customer Expectations
Relating and Networking
Following Instructions and Procedures
Working with People
Analysing
Planning and Organising
Coping with Pressure and Setbacks

CV Tips for the Role

To strengthen your application:

Highlight retail supervisory or cashier management experience
Emphasise exposure to POS operations, stock control, and cash handling
Include examples of leading teams and resolving customer queries
Showcase experience in FMCG or high-volume retail environments
Demonstrate alignment with customer service excellence and brand values
Keep your CV concise, structured, and results-focused

Company Policy

Clicks Group is committed to fair, transparent, and equitable recruitment practices in line with its Employment Equity plan. Applications from people with disabilities are strongly encouraged.

Only candidates who meet the minimum requirements will be contacted. All appointments are subject to verification processes and operational requirements. Clicks Group reserves the right not to fill the position.