Role Overview

Hands-on delivery role for a Senior ServiceNow Developer to design, build, and integrate a Telecommunications Service Management (TSM) implementation. Focuses on order orchestration, CMDB/asset governance, and multi-system telecom integrations. (Pure build/implementation role; not administration/support).

Key Responsibilities

TSM & Workflow Development: Build customer order management workflows, service/resource order decomposition, fulfilment orchestration, and Service Portal/Workspace solutions.

Complex Integrations: Develop integrations connecting ServiceNow to OSS/BSS, billing, provisioning, activation, ACS, and device management platforms using Scripted REST APIs, Integration Hub, REST/SOAP, and Transform Maps (aligned with TM Forum Open APIs).

CMDB & Asset Management: Design CSDM-aligned CI class structures, relationship models, and inventory registries; configure Discovery, IRE rules, and full asset lifecycle controls.

Rollout & Campaign Automation: Build platform workflows for device/site rollouts, firmware deployment campaigns, approval routing, and inventory reconciliation.

Core Platform Engineering: Write custom logic using Flow Designer, Business Rules, Script Includes, Client Scripts, and ACLs; manage update sets, scoped apps, and multi-environment deployments.

Minimum Requirements

Experience: 5+ years of hands-on ServiceNow development experience (3+ years in build/implementation-focused roles).

Scripting & APIs: Advanced JavaScript and Glide API skills (Glide Record, Glide Aggregate, Glide Ajax, Script Includes) plus solid SQL/relational database knowledge.

Integration Expertise: Proven track record building complex multi-system integrations via Scripted REST APIs, Integration Hub, MID Servers, and Import Sets.

CMDB & Asset Mastery: Deep expertise in CI class design, CSDM alignment, Discovery, IRE rules, and ServiceNow Asset Management.

Order Orchestration: Hands-on experience building order management and fulfilment workflow solutions in enterprise environments.