Our client is seeking a skilled and motivated Service Technician to install, service, and maintain chemical dosing and cleaning equipment used in commercial laundry, kitchen, and housekeeping environments. The role involves regular client site visits, technical troubleshooting, customer training, reporting, and building strong long-term client relationships to ensure reliable and efficient service delivery.
Key Responsibilities
Client Engagement & Field Service
Conduct approximately 10 client visits per day across an assigned territory
Maintain a structured 4 - 6 week client call cycle
Represent the company professionally and protect brand reputation at all times
Provide emergency and after-hours technical support when required
Build and maintain strong relationships with key client stakeholders (managers, chefs, buyers, etc.)
Technical Installation & Maintenance
Install, program, service, and repair dosing systems and related equipment, including:
Industrial laundry machines
Dishwashers, glass washers, crate washers
Kitchen and housekeeping chemical dosing systems
Diagnose and resolve technical faults efficiently on-site
Assist with product deliveries when required
Training & Customer Support
Train clients on equipment operation and chemical usage
Ensure all training records and documentation are completed accurately
Provide ongoing technical support, demonstrations, and product guidance
Reporting & Administration
Submit weekly sales and technical reports to the Sales Manager
Complete service reports and maintain accurate documentation
Capture and report market intelligence (competitor activity, client feedback, trends)
Support debtor follow-ups and ensure correct client records are maintained
Assist with stock control and periodic stock takes
Compliance & Standards
Ensure compliance with health, safety, and environmental regulations
Support merchandising and brand visibility at client sites
Self-Development
Continuously improve technical knowledge of dosing systems, chemicals, and related equipment
Attend internal training and development sessions
Develop both technical troubleshooting and customer service capability
Minimum Requirements
Grade 12 (Matric)
Valid driver's license (essential)
Electrical field experience (minimum 2 - 3 years preferred)
Electrical qualification will be highly advantageous
Experience in industrial laundry or dishwashing systems advantageous
Basic programming knowledge of equipment advantageous
Note: Own reliable transport is preferred, however company vehicles will be provided for business travel.
Skills & Attributes
Strong technical and electrical troubleshooting ability
Methodical, detail-oriented, and analytical approach
Strong communication and customer service skills
Ability to work independently and under pressure
Professional integrity, honesty, and reliability
Team-oriented with a proactive, self-motivated attitude