Overall purpose of the job:

To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience

PSIRA registration

Valid Driver's Licence

Minimum 3 to 5 years Technical experience

Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.

Matrix from a Technical High School preferred.

Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities

Customer Engagement

Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.

Review how the existing system fulfils these requirements and what the current shortcomings are.

Identify the root causes of false alarm activations.

Present a solution to the customer in order to:

Meet the business objectives to reduce false alarm rates.

Meet the customer requirements pertaining to the performance and protection offered by the alarm system.

Agree the solutions and next steps with the customer.

Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

Administration

Ensure all relevant documentation is completed accurately, neatly and in full.

Uphold customer satisfaction through diligent attendance to scheduled customer appointments. - Never be late.

Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.

Accurate stock and inventory management.

Solutions Implementation

Implement the specified solution as agreed with the customer on quotation acceptance.

Ensure that service standards are upheld:

Check battery on every site

Test signals on every call

Proper fault finding

Neat and straight wiring

Correct programming

Correct placement of equipment

No over or under charging

Own the customer up until the false alarm situation has been resolved.

General

Handling of classified information

Completion of Case Studies to serve as training material for up & coming technicians.

Teach, coach and mentor wireman and assistant technicians from time to time.

Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

Results Oriented

Customer Focus

Functional Technical Capabilities

Strong communication skills, both written & verbal.

Builds Integrity and Trust

Able to Inspire and Influence.

Deadline:17th March,2026