Software Renewals Administrator
The Renewals Administrator will play a pivotal role in managing the renewals process. The successful applicant will be meticulous in their review of the renewal and invoicing thereof. They will be customer-centric and adhere to timelines and work closely with the greater team in terms of negotiations etc..
Reporting to: Head of Operations
Management level of role: This is not a management role
Working environment & travel: Exceptionally busy, team-orientated environment. Drivers license and own transport is essential.
Working hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00
Key deliverables
Maintain Client license data from implementation through to renewals on Salesforce.
Consolidation of current clients licenses and co-terming assistance.
Generation of renewal, upgrades, and downgrades quotations.
Follow the renewal pricing process.
Ensure all internal renewal deadlines are met.
Review upcoming renewals to ensure alignment of system to customer contract.
Manage all renewal change request with our partner orgs.
Maintain a thorough understanding of all products from a licensing perspective.
Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposals as required.
Track and provide status updates on all open opportunities.
Oversee Admin email inbox and respond to basic sales questions.
Attend trainings - Partner and Internal.
Technical knowledge, skills & abilities
Must have strong attention to detail
Strong work ethic and willingness to take ownership for wide-ranging responsibilities
Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
Ability to multi-task and work in a fast-paced and demanding global environment.
Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
Superior organization and prioritization skills
Ability to perform under pressure and meet tight deadlines
Strong communication skills, both verbal and written
CRM experience
Behavioural, soft competencies & skills
Excellent interpersonal, relationship-building and networking skills.
Attention to detail with a strong focus on admin skills
Proactive rather than reactive
Ability to confidently communicate.
Proven ability to meet deadlines and thrive under pressure.
Ability to multi-task and work across multiple projects, without dropping-the-ball.
Effective delegation skills, and project management abilities
Clear and concise communication skills both written and verbal
Education & qualifications
Matric certificate.
Bachelor's degree in business administration- highly prefererable.
Details of experience
At least two years of experience in a renewals role.
Excellent presentation abilities to all levels in a business
What would make the applicant successful in the role?
Resourceful, creative, and strategic in troubleshooting problems.
The candidate must have strong interpersonal skills.
Be self-motivated and a collaborative team player.
Be DRIVEN.
Can name more than three Star Wars characters.