Core Description
Enable the management of the delivery of BCX's service providers by proactive reporting of performance and operations. Responsible for operations implementation to improve partner delivery and customer experience.
Key Deliverables / Primary Functions
Drive partner delivery in line with legal agreements
Maintain governance framework, structures, and processes
Manage and resolve conflicts
Monitor SLA compliance
Report on SLA performance
Core Functional Skills & Capabilities
Business Management
Account Management
Service Level Agreement (SLA) Management
Partnership Management
Relationship Building
Core Behavioural Competencies
Deciding & Initiating Action
Working with people
Persuading and Influencing
Delivering Results & Meeting customer expectations
Entrepreneurial & Commercial thinking
Job Match
Culture Match
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
Minimum of 5 Years relevant experience in IT environment
Or
NQF4 with 7 Years relevant experience in IT environment
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0-4
Level of Engagement
Special Requirements / Employment Condition
Must be willing to sign a NDA and adhere to Restraint of Trade requirements
Required to travel locally and/or internationally
Valid Drivers license
Workplace / Physical Requirements
Hybrid Remote Worker
Non-Billable