Minimum Requirements
National Diploma in ICT or relevant equivalent NQF Level 6 qualification
3 - 5 years' experience in an ICT environment
A valid driver's license
Core Responsibilities
Responsible for application (software) support functions, manage and guide the support team and manage third-party technology vendors
Ensure the smooth running of application systems within CoE to ensure data integrity and availability at all times
Input and advise on strategy to ensure effective implementation and integration of programs, tools and systems
Manage internal and external contracts and agreements regarding applications to ensure value for money and compliance to service level standards
Report on project plans, procedures, downtime and state of application to keep management informed
Research new developments in applications on the internet, reading articles and attend meetings and seminars to be informed on latest developments and inform management on latest developments / trends, and make recommendations
Plan application and systems deployment into production environment to ensure best performance of applications and systems
Plan system upgrades and inform users on downtime to minimise the effect on users
Plan and execute the integration of all systems in CoE to enable Departments to share data and prevent duplication of data in systems
Liaise with suppliers of applications and other users, formal and informally and at user groups to inform and be informed
Compile disaster recovery plan for all applications and related issues to ensure data integrity
Manage and change control procedures as per CAB (Change Advisory Board) policy to ensure that changes are done continuously, correctly and on schedule
Perform operational processes to ensure relevant and cost-effective solutions
Ensure governance and risk management to identify and manage governance and risk expose liability and to enable the achievement of subject matter standards regarding governance, risk and compliance
Perform financial processes to ensure effective financial control and financial compliance
Ensure customer service orientation to meet customer expectations