Job Description
Crocs East Point is looking for a store manager to join their team.
Well-Established international brand in the footwear industry, Crocs, is looking to employ someone in the role of Store Manager, to join their dynamic team.
The successful candidate will be leading the merchandising and sales in the Crocs Store according to the purpose, vision and values whilst managing inventory, day to day store operations, shrinkage and the overall in store customer experience.
Company Values:
We commit to the wellbeing of our team
We work with a positive attitude
We believe in our team
Responsibilities
Sales
Maximise Sales by driving conversion
Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
Focus the team on cross & up selling
Create relationships with podiatrists, running clubs & gyms in the area to generate sales
Grow Rewards program data base
Ensure all customer orders are accurately processed with one working day
Achieve gross margin targets
Team Management
Build a team environment through daily team meetings. Allocate tasks.
Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
Drive conversion through traffic analysis & rostering
Master feedback process & provide monthly feedback to all team members
Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
Follow up with all customers queries or requests within 24 hours always
Execute the months Mystery Shopping action items
Manage the induction process
Complete rosters and adhere to the staffing template
Ensure all staff wear lanyards & the correct uniform/tech apparel
Inventory
Minimise shrinkage & maintain accurate stock records in the POS system
Complete quarterly stock counts
Execute mark downs as directed
Run daily negative stock report and request relevant adjustments
Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
Run & action the daily inventory reports
Review the store sell through report. Remerchandise or adjust replenishment levels as required
Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
Complete OTB process weekly and order the relevant product to optimise stock levels
Maintain inventory at target levels for all categories & price points every week
Minimise shrinkage & maintain accurate stock records in the POS system
Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.
Operations
Ensure VM and windows comply with Crocs standards
Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
Open and close the store
Reconcile cash to end of day tender report & complete & sign the end of day banking book
Complete month end Stock Receipt report and Sales reports
Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
Ensure compliance with the operational health and safety policy.
Month End
Prepare month end reports
Complete Return to Supplier report
Prepare sales report with budget variance explanations
Requirements
Grade 12 or Equivalent
2 years' experience in a similar capacity
Willing to work shifts
Valid Drivers' Licence
Own Vehicle advantageous
Competencies Required:
Working experience within the retail
Proven sales ability
Customer service
Excellent negotiation and communication skills
Highly organized and deadline driven
High attention to detail
Adaptable
Effective team management
Perks & Benefits
You get to work for a rapidly expanding distributor with aspirational brands.
Comprehensive health benefit
Uniform allowance
Staff discount
Company performance incentive scheme
Long-service incentives
Holistic Employee Wellness programme
The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
Closing Date 16 March 2026