Role Overview

The National Command and Risk Centre (NCRC) Operator is responsible for managing and coordinating high-pressure security incidents, including kidnapping, extortion, and other critical events. The role requires calm, disciplined decision-making, strict adherence to SOPs, accurate information handling, and professional engagement with distressed clients and families.

This is not a routine monitoring position. Operators are trusted to perform under pressure and contribute directly to life-safety outcomes.

Key Responsibilities

Monitor real-time alerts, tracking platforms, and geofence activations

Receive and manage high-stress inbound calls from clients and family members

Maintain accurate, time-stamped incident logs and evidence records

Control information flow during sensitive and evolving incidents

Apply escalation protocols correctly and without delay

Support command staff, intelligence units, and specialist response teams

Ensure strict confidentiality, ethical conduct, and documentation discipline

Operational Expectations

Operators must be comfortable working extended shifts, including nights and weekends, and managing emotionally charged situations over extended periods. The role demands focus, resilience, consistency, and professionalism under sustained pressure.

Ideal Background

Security or emergency control room operations

National or regional command Centre environments

SOC, NOC, intelligence, or operations roles

Emergency services dispatch or coordination

Aviation, logistics, or other high-reliability operational environments

Minimum Requirements

Matric (tertiary qualification advantageous)

Proven experience in control room or operational environments

Strong verbal and written communication skills

High level of computer literacy and ability to work across multiple systems

Willingness to work in a 24/7 shift environment

High ethical standard and clean disciplinary record