Core Description

Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)

Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis

Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements

Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.

Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards

Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.

Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Technology Consulting

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Delivering Results & Meeting customer expectations

Achieving personal work goals & objectives

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Client Roaming

Billable