Description
Manage service providers - clearing and forwarding agents.
Manage service providers SLA and KPIs'.
Ensure import shipment lead times are communicated.
Ensure import shipments are captured by shipping team before arrival at PDC.
Perform random checks on import shipments on customs duty load.
Ensure export orders are shipped with correct documentation on a daily basis.
Update and communicate lead time reports on export and import shipment.
Attend to customer queries within 24 hours.
Ensure the shipping team responds and/or resolve customer queries within 24 hours.
Requirements
Qualifications
Grade: 12 Matric Certificate.
Relevant Bachelor's Degree.
Skills
Proficient in Microsoft Office Products.
Knowledge of SAP (ESA).
Product knowledge of MAN and Volkswagen Trucks and Buses genuine parts.
Work accurately under pressure and be able to meet deadlines.
Must be results and process orientated, be proactive and team orientated.
Good communication (oral and written) & interpersonal relations skills.
Project Management Skills.
Good report writing skills.
Flexible, active and forward thinking.
Analytical and strategic skills to identify problems thereafter solve them.
Leadership and organisational skills.
Experience
Supervisory experience in an automotive parts business with warehouse related processes - 2 years.
Closing date: 03 June 2026