Job Purpose

The main purpose of the network Voice Engineer role is to research, plan, implement, configure, deploy and maintain high-availability, evaluating the efficiency and performance of unified communications services including the voice Infrastructure across all CPUT campuses.

Job Knowledge, Skills and Experience

Minimum requirements

Relevant National Diploma, or Degree in Information Technology, or equivalent qualification

LAN/WAN infrastructure and telecommunications systems

Troubleshooting and fault diagnosis of voice and network environments

Wireless voice and collaboration technologies

IT service management and change management processes

Knowledge of cloud-based voice solutions such as Microsoft Teams Calling or Webex Calling

Voice gateway configuration and SIP trunk integration

Recommendation:

At least / either CCNA / HCIA (International certified) and/or CCNA collaboration

ITIL Foundation certificate, COBIT 2019 Foundation and Prince 2

Microsoft Teams voice certification

At least two years' experience in network and voice engineering environments

Key Performance Areas / Principal Accountabilities

Voice and Network Infrastructure Management

Incident and Problem Management

System Implementation and Upgrades

Deliver clear Change management

Stakeholder and User Support

Reporting and Documentation

Competencies

Process Management

Project Management skills

Problem-solving skills

Good communication and stakeholder engagement skills

Ability to work under pressure and manage incidents effectively

Strong documentation and reporting skills

Customer service orientation and user support capability

Experience with network switching and routing technologies

General Information

Closing Date: 13 August 2026